Terms of Service

1. Acceptance of Terms

Welcome to Axivora Planning. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Axivora Planning LLC ("Company," "we," "us," or "our"), governing your access to and use of our website, online coaching services, webinars, group programs, and all related content, tools, and communications (collectively, the "Services").

By accessing or using any part of our Services, including but not limited to browsing our website, registering for a webinar, booking a coaching session, subscribing to a program, or purchasing any package, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately discontinue use of our Services.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Changes will be effective upon posting to this page with a revised "Last Updated" date. Your continued use of the Services following any changes constitutes acceptance of those changes. We encourage you to review these Terms periodically to stay informed about your rights and obligations.

2. Description of Services

Axivora Planning provides online coaching, consulting, and educational services designed to assist individuals and organizations with strategic planning, time management, leadership development, and professional growth. Our Services include, but are not limited to:

• Strategic Planning Webinars: Live and recorded online seminars covering topics such as quarterly planning, goal-setting frameworks, productivity systems, and performance optimization.
• Time Management Workshops: Interactive sessions designed to help participants restructure their schedules, eliminate time waste, and establish sustainable routines for deep work and focused execution.
• Leadership Development Groups: Curated peer groups of 6-10 participants, facilitated by certified coaches, focused on leadership skills, decision-making, delegation, conflict resolution, and organizational influence.
• Mastermind Networks: Cross-industry professional groups providing strategic accountability, diverse perspectives, and collaborative problem-solving in a structured environment.
• Personal 1:1 Coaching: Individualized coaching engagements tailored to your specific professional challenges, goals, and growth objectives. Sessions may include assessment, strategy design, implementation support, and ongoing accountability.
• Executive Suite Programs: Comprehensive, high-touch coaching engagements for senior leaders and executives, featuring unlimited scheduling, direct access, 360-degree assessments, and customized development plans.
• Digital Resources: Access to proprietary templates, frameworks, worksheets, recorded sessions, and other educational materials provided as part of program enrollment.

All Services are delivered remotely through digital platforms. We do not guarantee specific results, outcomes, or performance improvements. The effectiveness of our Services depends on numerous factors, including but not limited to your active participation, commitment, effort, existing skillset, and individual circumstances.

3. Eligibility and Account Registration

To use our Services, you must be at least 18 years of age and have the legal capacity to enter into binding agreements. By using our Services, you represent and warrant that you meet these eligibility requirements.

Certain Services may require you to create an account or provide registration information. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate your account, refuse service, or cancel orders at our sole discretion if we suspect that the information provided is inaccurate, incomplete, or fraudulent, or if you violate any provision of these Terms.

4. Pricing and Payment

All prices for our Services are listed in United States Dollars (USD) and are subject to change without prior notice. Current pricing is as follows:

• Single Coaching Sessions: Range from $50 to $200 per session, depending on the coach, session type, and duration.
• Package Programs: Range from $200 to $1,000+, billed as a lump sum or in installments as specified at the time of purchase.
• Executive Programs: Custom pricing begins at $1,000, with final pricing determined through a discovery consultation.

Payment is due at the time of booking unless a payment plan has been explicitly agreed upon in writing. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payments are processed securely through third-party payment processors. We do not store your complete payment card information on our servers.

Failure to make timely payments may result in suspension of Services, termination of your enrollment, and/or referral to collections. Any outstanding balance may accrue interest at the maximum rate permitted by applicable law.

4.1 Taxes

You are responsible for any applicable taxes, duties, or government-imposed fees associated with your purchase. Prices displayed do not include applicable sales tax, value-added tax (VAT), or other taxes unless explicitly stated.

4.2 Promotional Offers

From time to time, we may offer promotional pricing, discounts, or special offers. Such promotions are subject to additional terms and conditions specified at the time of the offer. Promotional pricing cannot be combined with other offers unless explicitly stated, and we reserve the right to modify or discontinue promotions at any time.

5. Scheduling, Cancellation, and Rescheduling

Coaching sessions and group programs are scheduled based on mutual availability. Once a session is confirmed, the following policies apply:

5.1 Client Cancellations

Clients may cancel or reschedule a confirmed session with at least 24 hours' notice without penalty. Cancellations made less than 24 hours before the scheduled session time will be considered a "late cancellation" and the session will be forfeited. No refund or credit will be issued for late cancellations.

5.2 No-Shows

If a client fails to attend a scheduled session without prior notice ("no-show"), the session will be considered complete, and no refund, credit, or replacement session will be provided.

5.3 Coach Cancellations

In the event that we must cancel or reschedule a session due to coach unavailability, illness, emergency, or other circumstances beyond our reasonable control, we will provide notice as soon as practicable and offer a rescheduled session at no additional cost.

5.4 Technical Issues

We are not responsible for technical difficulties on the client's end, including but not limited to internet connectivity issues, software malfunctions, hardware failures, or audio/video problems. Clients are responsible for ensuring they have adequate technology and a suitable environment for virtual sessions.

6. Intellectual Property

All content, materials, frameworks, templates, worksheets, recordings, written materials, graphics, logos, trademarks, and other intellectual property associated with our Services ("Company Materials") are the exclusive property of Axivora Planning LLC and are protected by United States and international copyright, trademark, and intellectual property laws.

Upon purchase or enrollment, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Company Materials solely for your personal, non-commercial use in connection with the Services. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Company Materials without our prior written consent.

Unauthorized use of Company Materials may constitute a violation of copyright, trademark, and other applicable laws, and may result in civil and/or criminal penalties.

7. Confidentiality

We take client confidentiality seriously. Information shared during coaching sessions, group programs, and other interactions with our coaches is treated as confidential, subject to the following exceptions:

• When disclosure is required by law, regulation, or legal process.
• When there is a credible threat of harm to yourself or others.
• When disclosure is necessary for the protection of a child or vulnerable adult.
• When you provide explicit written consent for disclosure.

Clients participating in group programs acknowledge that confidentiality within the group depends on the cooperation of all participants. While we require all group participants to maintain confidentiality, we cannot guarantee that other participants will honor this commitment. By joining a group program, you accept this inherent limitation.

8. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that our Services will meet your specific requirements, that the results obtained from use of our Services will be accurate, reliable, or satisfactory, or that the quality of any information, content, or other material obtained through our Services will meet your expectations. Coaching is not therapy, counseling, medical advice, legal advice, or financial advice. Our coaches are not licensed therapists, psychologists, physicians, attorneys, or financial advisors unless explicitly stated.

Any reliance you place on information, advice, or guidance provided through our Services is strictly at your own risk. You acknowledge that personal and professional development involves inherent risks and that outcomes vary significantly based on individual circumstances, effort, and factors beyond our control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AXIVORA PLANNING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, COACHES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE OUR SERVICES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO AXIVORA PLANNING LLC DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to defend, indemnify, and hold harmless Axivora Planning LLC, its officers, directors, employees, agents, affiliates, coaches, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including but not limited to reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any rights of a third party.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Springfield, Missouri, in accordance with the AAA's Commercial Arbitration Rules then in effect.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, you waive the right to a jury trial.

12. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

13. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy (incorporated herein by reference), constitute the entire agreement between you and Axivora Planning LLC regarding your use of the Services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, with respect to the subject matter hereof.